Shipping & Delivery
Order
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You will receive a confirmation email upon successful order. Once order is shipped, you will receive another email containing a tracking number of your shipment. If you do not receive any email, please contact us at kaylakidsdesign@gmail.com.
- For preorder, no changes can be made upon confirmation and payment.
- For urgent order, do email us at kaylakidsdesign@gmail.com, we will try our best to help you out.
Shipping
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We offer FREE shipping for orders over RM150 Malaysia wide.
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For orders less than RM150, a flat rate applies:
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- RM 8 for West Malaysia
- RM13 for East Malaysia - We currently ship to Singapore with flat rate of RM 30
- For bulk order, please contact us at kaylakidsdesign@gmail.com.
Delivery
- All ready stock will be dispatched within 1-2 days, with the exception of weekend and public holiday, which will be dispatched on the next 1-2 working days.
- For West Malaysia, it takes about 1-3 working days for shipment to reach you and 3-5 working days for East Malaysia.
- For Singapore it takes 5-7 working days for shipment to reach you.
- For pre order, your items will be dispatched according to the dates being informed during purchase. Once order is shipped, you will receive another email containing a tracking number of your shipment.
- Note: Do place your order early for festive seasons. From our experience, there WILL BE delays on shipping from courier company which is not within our control.